Refund policy
We gladly accept returns within 30 days of purchase on most items. Please note that returned merchandise must have the original packaging still intact. Shoes must be in their original shoe box. Refunds are issued to the original form of payment. Orders placed with store credit can only be refunded in store credit. Return shipping is paid by the customer. Shipping costs are non-refundable.
If your item is damaged and your purchase date falls outside our standard return window, then please contact support@runpacers.com and we’ll be happy to serve you.
Items purchased in one of our retail stores can be returned or exchanged at any store.
Items purchased online can be returned at any store or by clicking here.
PLEASE READ:
- If returning shoes, please do not use the shoe box as the shipping box. Doing so may void your return. Instead, put the shoes in the original box and put the box inside a new package (or the packaging which came with your order).
- For in store returns, you do not need to initiate the return online. Please just come in store with your purchase.
Clearance items are final and cannot be returned or exchanged.
RETURN FAQs
Fees
Shipping for returns and exchanges is paid by the customer unless the product is defective.
How do I start a return or exchange?
To make a return, please visit our Returns Center and simply enter the email address associated with your purchase, or your order number and shipping address zip code to initiate the return. For exchanges, follow the steps outlined above and select your new item for exchange.
Can I make a return or exchange in person?
If you ordered an item online, you are welcome to return or exchange at any of our retail locations. Find your nearest store here.
Is a packing slip required?
No packing slip is required, as long as your returned product has its original tags intact and you use the return shipping label we provide to you.
Do I need to return the product in its original packaging?
If possible, please ship your return in its original eco-friendly shipping packaging to protect it from damages during transit. If you no longer have the original shipping packaging, it’s not a problem. Please ship your return in your own packaging or materials provided by your local courier. For any products that came in a box (a watch, sunglasses, shoes ,etc) please be sure to include this packaging.
Where can I find my shipping label?
Once you initiate your return through our Returns Center, you’ll receive step-by-step instructions and a return shipping label which will also be sent to your email.
How long does it take to ship an exchange?
We ship exchanges immediately - even before we receive your original order.
How do I return or exchange a gift?
Visit our Returns Center and click the ‘Returning a gift’ link below the email entry box. After entering your email address and order information, you’ll be guided through the exchange process and receive step-by-step instructions, a return shipping label, and an order confirmation for your new replacement order.
