Yes. Knowing what shoe will be best for you can be determined by having you meet with one of our Fit Specialists in person at one of our five locations in DC and Northern Virginia. All fittings are free. For in person store fittings, no appointment is necessary.

Yes. A Pacers Gift Card is the perfect gift! We offer Gift Cards in a variety of denominations and the online process is easy (you can also purchase in person at any Pacers location.) Follow this link. Select the amount, and click on "Send a Gift Card". Provide the name, email address, date to deliver, and your special note for your recipient, and as you complete the purchase, you will receive a receipt and your recipient will be sent the Gift Card code and message.

Order times depend on when your order is placed and how far away you live from Washington DC.  Orders received before 3PM on Friday usually arrive within 3-4 business days. Please note that these shipping timelines are only an estimate and that once an order leaves our stores, there may be carrier delays beyond our control. Additionally, we are not always able to make address changes after an order is placed, so please be sure your shipping address is correct before placing your order.

Orders being sourced from our local stores and warehouses have a small window of time for edits to order information. We fulfill some orders from our Amazon inventory. These orders are immediately in process and not often able to be updated pre-shipping. Reaching out as quickly as possible to support@runpacers.com is important in the case that any order details need to be edited.

As with changes to an order, this is dependent on the source of the fulfillment. Reaching out as quickly as possible to support@runpacers.com is important in the case that an order may need to be canceled.

No. We are sorry for this disappointment, for many reasons we are not able to sell merchandise with delivery to shipping addresses outside of the United States.

Yes. We offer free shipping within the US for orders over $100.

Once an order has been placed you should expect to receive TWO emails. First, a confirmation email that your order has been processed and second, an email that your order has been shipped with tracking information. If you have not received any tracking information after 3 days of placing your order please email us at support@runpacers.com 

Yes. If a purchase doesn't work out for you, our full policy is presented HERE.   Items purchased in one of our retail stores OR online can be exchanged or returned in person at any store.  They also can be returned by initiating an online return through our automated online return system. Briefly, we gladly accept returns according to the following guidelines:   Returns can be made within 30 days of purchase. Refunds are issued back to the original form of payment, orders placed with store credit can only be refunded in store credit, gift card purchases will have amounts re-applied to a GC. Shipping costs are non-refundable, returns for custmer choice will incur a $12 shipping cost.  https://runpacers.loopreturns.com/#/ Regarding "Sale" items, items purchased with coupons are not considered sale items for the purposes of returns, so are able to be exchanged-returned per our posted regular policies.  Sale/closeout items which are not eligible are the old model, warehouse blowout type styles which are 'final sale' and non returnable.   If your item is damaged and your purchase date falls outside our standard return window, then please contact shoponline@runpacers.com and we’ll be happy to serve you.

Yes. Visit our Returns Center and click the ‘Returning a gift’ link below the email entry box. After entering your email address and order information, you’ll be guided through the exchange process and receive step-by-step instructions, a return shipping label, and an order confirmation for your new replacement order.

Yes. Pacers Amazon policy allows returns within 30 days of purchase. You can implement this process using the automated return system by following these steps: 1) Go to "Your Orders" and select "Return" beside the item you want to return. 2) Select a reason code. 3) Once Amazon authorizes your return request, a return label will be made available for you to print and use to send back your item. 4) Once the product returns to the fulfillment center you will be provided a full refund issued back to the original form of payment.

** Items purchased in one of our retail stores OR online can be exchanged or returned in person at any store.  They also can be returned by initiating an online return through our automated online return system. Please visit our Returns Center and simply enter the email address associated with your purchase, or your order number and shipping address zip code to initiate the return. For exchanges, follow the steps outlined above and select your new item for exchange.

Note - Returns made through our online portal require a $12 fee. Exchanges and in-store returns are free.

Yes. Exchanges and Returns initiated through our Returns Center will receive step-by-step instructions and a return shipping label sent to the provided email.

No. A packing slip is helpful but not required, as long as your returned product has its original tags intact and you use the return shipping label we provide to you.

Yes please. Returned merchandise must have the original packaging still intact and undamaged. Shoes must be in their original shoe box. Please do not use the shoe box as the package itself and instead put it in the poly mailer you received or a new package.

If possible, please ship your return in its original eco-friendly packaging to protect it from damages during transit. If you no longer have the original packaging, it’s not a problem. Please ship your return in your own packaging or materials provided by your local courier. For shoes, original packaging is required. Do not use the shoe box as the package and instead put it in the poly mailer you received or a new package.

No. Exchanges are shipped immediately - even before the original order items are received back.

Please immediately reach out to us at support@runpacers.com providing as much detail as possible on your original order number, and the specifics on what item is not correct. The support team will work with you to determine if the originally intended item or an acceptable alternative are available and the best action to take for your order to be satisfied.

If our shipper records indicate that the order was delivered to the provided address and the package hasn’t turned up at the indicated location, we recommend checking with a nearby neighbor or in a discrete location to see if the carrier may have tucked it out of the way. Please note, however, that sometimes, the carrier marks the package as delivered before it has actually arrived. If these efforts do not produce the package, please reach back to us at support@runpacers.com and we will work with you to determine options based on the items originally ordered.

For all of our transaction processes, our full Privacy Policy details can be reviewed here.