RETURN POLICY
We gladly accept returns within 30 days of purchase. Please note that returned merchandise must have the original packaging still intact and undamaged. Shoes must be in their original shoe box. Sale items are final and cannot be returned or exchanged. Refunds are issued to the original form of payment. Orders placed with store credit can only be refunded in store credit. Shipping costs are non-refundable.
If your item is damaged and your purchase date falls outside our standard return window, then please contact shoponline@runpacers.com and we’ll be happy to serve you.
Items purchased in one of our retail stores can be returned or exchanged at any store or by using our automated online return system.
Items purchased online can be returned at any store or by using our automated online return system.
RETURN FAQs
Fees
Exchanges and returns for U.S.-based orders are free.
How do I start a return or exchange?
To make a return, please visit our Returns Center and simply enter the email address associated with your purchase, or your order number and shipping address zip code to initiate the return. For exchanges, follow the steps outlined above and select your new item for exchange.
Can I make a return or exchange in person?
If you ordered an item online, you are welcome to return or exchange at any of our retail locations. Find your nearest store here.
Is a packing slip required?
No packing slip is required, as long as your returned product has its original tags intact and you use the return shipping label we provide to you.
Do I need to return the product in its original packaging?
If possible, please ship your return in its original eco-friendly packaging to protect it from damages during transit. If you no longer have the original packaging, it’s not a problem. Please ship your return in your own packaging or materials provided by your local courier.
Where can I find my shipping label?
Once you initiate your return through our Returns Center, you’ll receive step-by-step instructions and a return shipping label which will also be sent to your email.
How long does it take to ship an exchange?
We ship exchanges immediately - even before we receive your original order.
How do I return or exchange a gift?
Visit our Returns Center and click the ‘Returning a gift’ link below the email entry box. After entering your email address and order information, you’ll be guided through the exchange process and receive step-by-step instructions, a return shipping label, and an order confirmation for your new replacement order.
